Complaints

Listening to you

We are committed to providing you with good and fair services. Although we strive for that quality, sometimes we make mistakes and when this happens it is important that you let us know. By doing this, we can put things right for you and for everyone else who uses our services.

If you have a complaint, we would appreciate it if you would give us a chance to put things right by letting us know about it. You can report a problem by contacting us by letter, email or telephone. You can also use the feedback form.

If you are not happy with our response you can use the online Bury MBC complaints procedure.